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FAQ
How do I shop online?
From the shopping homepage, select your desired style, design, or product type. From there you will see a display of clothing that are currently in stock, with pricing, available size and colour options. Click on the product picture for more details and a larger more detailed image. Click on the add to cart button to add the product to your shopping cart or simply drag and drop it directly in the cart
How do I place an order?
Most items you see online are available to purchase immediately unless specified. Simply view the item you wish to purchase, select an appropriate size and click on "add to basket" - Follow the instructions shown online to complete your purchase.
When will I receive my order?
shipping time varies for each area. to find out the estimated shipping time to your destination please click on the shipping info link at the bottom of this page.
Is it safe to shop on theemperorsnewtee?
Yes. when you get to the payment processing page you can see that in the address bar the http://.... changes to https://... . this "s" indicates that you are on a secure site. All data entered is processed using SSL protection. The logo on the right site of SSL Thawte proves the protection and the valid certificate.
Why become a member?
Apart from staying up-to-date on the latest contrast releases, you can start earning money by promoting Contrast on your website. simply grab a couple of banners and/or links from the affiliate section and start earning straight away.
Do you to deliver to P.O. Box addresses?
Yes we do
What is Verified by Visa and Mastercode?
Verified by Visa and Mastercode are a new service for Visa and Mastercard cardholders (and also Visa Delta and some Maestro users) which allows them to shop more safely on the internet. Quite simply, it requires the cardholder to provide a personal password when paying for goods online with their card just as they would provide a PIN on the high street. This ensures that the shopper is who they say they are when providing card details to an online shop. Cardholders can sign up to the service with their card provider at no cost and are reassured that their card is protected from fraudulent use on the internet.
Where can you deliver to?
We can deliver to any country worldwide.
How does it work?
1. While completing a purchase, you will be asked to fill in your Credit Card details as normal 2. When you submit your order, the Verified by Visa or Mastercode window will appear. 3. A personal message will appear. This assures you that we are using a genuine Verified by Visa / Mastercode pop-up screen 4. Simply enter your personal password, then click
Can I pick up my order from your warehouse?
Yes you can. Please contact us in advance though to set a time.
Can someone else sign for my delivery?
Yes, anyone at the specified delivery address can sign for the goods.
I'm not going to be in when you deliver my parcel. What will happen?
The carrier will leave you a card informing you that delivery has been attempted. On this card will be instructions on how to obtain your parcel.
Do I have to pay import charges?
Depends on your location and the total value of your goods. please get in contact with your local customs authority.
Can I pay with by cheque or cash?
This is possible after agreement with us. We can ship items after funds have been received. for further information pelase get in touch with us.
What are my Payment Options?
We accept all mayor Credit Cards, as well as Paypal, Banktransfer payments, Paysafecard, Switch, Solo, and Maestro. If you require a payment option not listed please write us, and we will see how we can help you.
Does Contrastshop keep my credit card information?
No, after your credit card is approved, our computer system generates an authorization number. At this point your credit card information is erased and the system only recognizes the authorization number.
How do I return merchandise?
Please click on the Return Policy link at the bottom of this page to find out how to return an item.
The product I ordered is now reduced. Can you refund me the difference?
Unfortunately, we cannot advise you in advance of a reduced product or reimburse you the difference after you have placed an order.
How long will it take to refund me?
Please allow upto 14 working days for a refund/exchange to be processed from the date we receive your returned package. Most returns are typically processed within less than half this time period.
Do you refund the delivery charges for returned orders?
Delivery charges are non-refundable unless the item is faulty or has been sent in error by us.
Do I have to pay for return postage?
If you are returning an item to us for a refund or an exchange then the cost of returning the item to us is your responsibility. Please note, the item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods
I think I have been refunded the wrong amount. Who must I notify?
Regrettably mistakes can happen. If you think you have been refunded the wrong amount please contact customer care quoting your order number and the required refund amount. Please note: Delivery charges are non refundable (unless you have received a wrong or faulty item from us ) so you will be refunded the full value of the items returned less the delivery charge. If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
Can I cancel my order?
This will depend on the status of your order. Please check your order information by logging into your account to find out the status of your order. Please contact us as soon as possible. Please note: Due to the nature of our operation it may be possible that your order is processed before we receive or view your request. If this is the case then you will need to return your order back to us should you need to change or refund an item.
Do you have a Shop? How can I find a Contrastshop store near me?
To find your local store please check out the contacts page on this site.
Do you have a catalogue?
Unfortunately at this time we do not print a catalogue.
How are your shirts sized?
The -size- chart can be found next to each item. Just click on the link and find out what size fits you.
How are the shirts printed?
Almost all of our shirts are screenprinted. The inks we use are extremely durable and hold up to hundreds of washes. For most prints a plastic colour is used which gives it a nice and high quality feel.
Can I Contact you by Phone?
We prefer you to contact us via e-mail - this enables us to respond to all your queries quickly and efficiently. Please find the relevant contact details for your inquiry in the CONTACT section.
Do you do wholesale?
Yes we do. to find out more please contact: info@contrast-wear.com.
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